FAQs

FAQ

Do you accept my insurance?

Lansing Urgent Care is a participating provider with many insurance plans including BCBS, SPHN, PHP, TRICARE, Aetna, Cofinity, IHP, Medicaid and many others. In the rare event that we do not participate directly with your insurance plan, we can submit your claim directly to your US based insurance company on your behalf.

What is a facility fee? Does Lansing Urgent Care charge a facility fee?

A facility fee is a fee that many hospital-based urgent cares charge patients and insurance companies for their services. Lansing Urgent Care does not charge any type of facility fee.

What do I need to bring with me when I come to Lansing Urgent Care?

Please bring your most recent insurance card, driver's license or photo ID and any important medical information. Please be sure to let our staff know of ANY allergies, current medications and your medical history.

What are your payment policies and what payment methods do you accept?

Co-payments are due prior to being seen by a provider. Lansing Urgent Care will submit claims to your insurance company for payment. If you have an unmet deductible will we collect an $100 estimated payment toward your visit prior to you being seen. We will bill you any remaining balance once your insurance processes your claim. Any claims that are unpaid by your insurer are ultimately your responsibility. We accept cash, credit card, debit card, and most insurance. We accept personal checks $30 and under. (Returned checks will be charged a $25 fee)

When is Lansing Urgent Care not right for me?

If you feel that your condition is life-threatening you need to be seen in the Emergency Room as soon as possible. Please see our services page for more details about what we can and can not treat.

Do I need to make an appointment to come to Lansing Urgent Care?

No appointment necessary! We are a walk-in clinic which allows our patients to be seen at their convenience. You may also Check-In Online.

What are your hours? Are you open holidays?

Frandor Location - OPEN 24/7

All Other Locations Open Daily
Monday - Saturday:
 9AM to 9PM
Sunday: 9AM to 6PM

Holiday Hours

For the most up to date holiday hours please call us at 517-333-9200. Our typical holiday hours are below:

  • Memorial Day: 9AM to 5PM
  • July 4th: 9AM to 5PM
  • Labor Day: 9AM to 5PM
  • Thanksgiving: 9AM to 3PM
  • Christmas' Eve*: 9AM to 5PM
  • New Year's Eve: 9AM to 5PM
  • New Year's Day: 9AM to 5PM

*Saturday Christmas Eve: open all clinics 9a-5p

Closed on Christmas Day, all clinics

We re-open at 6a at clippert on 12/26. And all other clinics at 9a (normal hours from there on out).

** On Thanksgiving, Nov 24th our Frandor Location will be open from 9a-3p. This location will re-open at 12:01am on Friday November 25th.

In order to allow all of our staff to spend holidays with their family, we are closed on Christmas.

 

What are the typical wait times at Lansing Urgent Care?

An average visit time at Lansing Urgent Care is less than one hour, door-to-door. We staff our facilities based on patient volumes to ensure our patients receive efficient care.

I have a question about my bill, who should I call?

For billing questions, please call our billing department at (517)-333-5271.

Does Lansing Urgent Care Perform Physicals?

Yes! At Lansing Urgent Care we offer MHSAA Physicals ($25ea), pre-employment physicals ($42ea), DOT physicals ($79ea), and other physicals required by state programs and college/university programs. For any other physical form, we will review the form to determine if we are able to complete the physical prior to the completion of the physical. Any physical forms requiring Lansing Urgent Care to attest to someone’s mental health status or mental health history will not be performed at Lansing Urgent Care.  Please contact your primary care physician for completion of those physicals requesting attestation of mental health status or mental health history. Annual health physicals covered by insurance are not performed at Lansing Urgent Care, please see your primary care physician for completion of these annual physicals.